Isis Arce-Melton is a seasoned Project/Task Senior Manager with over 20 years of experience in the government sector, specializing in project, training, and knowledge management. She leads 15 knowledge management programs, developing tailored solutions for robust, sustainable outcomes for government customers. A certified Knowledge Manager and Trainer, she holds an MBA. Besides managing knowledge programs, she also serves as an Executive Industry Partner to Louisiana Tech University.

Joseph Bartolotta is an Associate Professor of Writing Studies and Rhetoric at Hofstra University on Long Island, New York. He holds a PhD in Rhetoric & Scientific and Technical Communication from the University of Minnesota. His work appears in journals like Technical Communication Quarterly and Communication Design Quarterly. His work explores the intersection of usability and instructional design.

Anton Bollen started his professional career at TechSmith in 2003 where he supported the internal documentation processes before shifting towards the creation of multilingual training content. A few years and job roles later, Anton still works for TechSmith and is currently in the role of the European Customer Success Manager. He is passionate about public speaking, delighting users, and solving Rubik’s Cubes.

Madison Brown is a forward-thinking Technical Editor in the field of Knowledge Management (KM). She holds several KM certifications including Knowledge Centered Services (KCS v6), ITIL v4, Help Desk Institute Analyst (HDI), and proficiencies in process management. She has obtained a Bachelor of Art in English and is pursuing a Master of Arts at Louisiana Tech University.

Tiffany Bourelle is an Associate Professor in the Department of English Language and Literature at the University of New Mexico (UNM). She also serves as an administrator of an online writing program at UNM. She worked as a technical writer for over 15 years and has published in such journals as The Journal of Technical Writing and Communication, Technical Communication Quarterly, and WPA: Writing Program Administration.

Yvonne Cleary is Head of the School of English, Irish, and Communication at the University of Limerick. She is a member of the tekom Europe Advisory Board for Professional Development and Training, and is leading the International University Network in Technical Communication for tekom Europe. Her research interests include professional issues and pedagogy in technical communication, global virtual teams, and international technical communication.

Bård Ketil Engen is a Professor in the Sociology of Education at Oslo Metropolitan University, Faculty of Education and International Studies, Department of Digital Competence. His main research interests include several areas of technology-enhanced learning, such as cyber ethics, digital citizenship, education policy, curriculum, digital literacy, technology adaptation, and virtual exchange. His research activities on these topics are related to both primary schools and higher education.

Lennard Friedrichs is a scientific assistant (since 2022) and student in the Master programme of International Technical Communication Studies at Flensburg University of Applied Sciences.

Birgit Fuhrmann is a Technical Communication expert with a background in both industry and research, currently leading the lecturer group Technical Communication at ZHAW Applied Linguistics in Winterthur. She dedicates herself to research and teaching activities in Technical Communication and Usability, applying her diverse experience from practice and science for creating benefits and advancing the digital transformation.

Ray Gallon is president and co-founder of the Transformation Society, which develops strategies for humanist digital transformation and organizational learning, and researches the theory and practice of smart pedagogies. He has over 50 years’ experience as a communicator, most recently in the technical content industries. Earlier, Ray was an award-winning radio producer and journalist. Ray is also a frequent speaker and keynoter on communications topics at conferences and seminars around the world, has contributed to numerous books, journals, and magazines, and is the editor of The Language of Technical Communication (XML Press).

Tonje Hilde Giæver is a Professor in Digital Literacy at Oslo Metropolitan University, Faculty of Education and International Studies, Department of Digital Competence. Her main research interests include several areas of technology-enhanced learning, such as cyber ethics, digital citizenship, the digital literacy of teachers and pupils, digitalization, technology adaptation, and virtual exchange. Her research activities on these topics are related to both primary schools and higher education.

Pauline is a UX & ResearchOps researcher. Her expertise is in helping teams accelerate their UX research to maximize impact.

Carolyn brings 15 years of industry publishing experience to her teaching and research. As a full-time faculty member at the University of California Davis, Carolyn serves as the Director of Online Writing Instruction and teaches technical communication and editing. In the CAWEB Master’s program at the University of Strasbourg, she teaches the Plain Language course. Carolyn has a background in course and program development and emphasizes ethical course design when creating applied technical communication courses.

Louisa Guhl is a scientific assistant (since 2022) and student in the Master programme of International Technical Communication Studies at Flensburg University of Applied Sciences.

Christian Heckel works as lecturer at Merseburg University of Applied Sciences and as research assistant at the University of Halle (Institute of Medical Sociology). His research focuses on learning related emotions, test anxiety, return to work after cancer and social inequalities.

Driven by a strong interest in making deeply complex technology accessible, Birgit studied technical writing. After more than 20 years of professional experience and software documentation, Birgit transitioned into the field of UX writing. In this role, she has scaled two teams in B2B software companies and co-developed standards for the new field e.g. for the German UPA. She is interested in improving the collaboration of content writing and localization.

Pamela Kostur is the Program Coordinator of the post-graduate Interactive Media Management Program at Centennial College in Toronto, Canada. Pamela’s classes focus on strategy and design thinking, encouraging students to consider “users” as human beings on the other side of the screen. The right to understand is at the heart of Pamela’s work and teachings. Sharing that belief is her favourite part of her work.

Katarina has over 10 years of experience in bringing successful products to life and leading product and BI teams in both B2B and B2C environments. With a MSc degree in Data Science and AI and a background in finance, international relations and consulting, her mission is to turn complex data insights into accessible and actionable information and build impactful products that empower people through data.

Michael Meng is a professor of Applied Linguistics at Merseburg University of Applied Sciences where he teaches text production, technical communication, and usability. Before joining the university faculty, he worked as a technical writer and localization specialist for an international software company. His research focuses on using empirical methods to study the effects of linguistic and design variables on the usability of information products in technical communication.

Antoine Pezé is an entrepreneur specialized in user research. He operates an AI-driven user research tool designed to uncover insights from numerous customer feedback. He also gives courses to Les Gobelins about user research.

Technical communicator by profession, mechanical engineer by training, IT guy by accident, anthropologist by necessity. Paradoxically both highly enthusiastic and deeply skeptical about the technological developments of the last 250 years. Likes greasy machines, but dislikes shiny gadgets. Interested in low-tech and appropriate technology. Long-distance runner and guitarist. Enjoys cooking.

Leena Salmi is a Senior Lecturer in French and Translation Studies at the University of Turku. Her PhD thesis (2004) dealt with the usability of computer user documentation and her current research interests relate to translator training, translation technology and translation quality assessment. Her teaching focuses on practical translation courses (French-Finnish), translation technology, and translation company simulation, as well as supervision of MA and PhD thesis.

Leonie Saremba brings a decade of expertise in User Assistance to the forefront as an experienced speaker. Holding a B.A. in Technical Documentation from Hochschule Karlsruhe, her presentations seamlessly blend depth with practical insights. Offstage, you’ll find Leonie in Hamburg enjoying its vibrant music scene. And if this bio sounds impressively articulate, it’s because she cleverly outsourced the task to AI.

Martin Schuler is a research associate and head of the usability lab at the ZHAW Zurich University of Applied Sciences. He holds a masters degree in human computer interaction design. His research interests include usability, technical documentation, augmented reality, human-computer interaction, eye tracking, and accessibility. He teaches localization and usability testing at BA- and MA-level and is involved in various research and service projects with students, other researchers and third parties.

Darina Slattery is Associate Professor in E-Learning and Instructional Design and the Academic Change and Engagement Lead for the University of Limerick (UL) LMS Project. She is the Immediate Past President of the IEEE Professional Communication Society, having previously served as President and Vice President. Her research interests include inclusive pedagogies, professional development for online teachers, online learning, and virtual teams. Previously, she served as Discipline Head of Technical Communication and Instructional Design at UL.

Marie-Aude Sourd-Ramos is a Senior Freelance UX/CX Researcher with a linguistic background, and a growth mindset. French by birth, expatriate by choice, she embraced the German culture and made Switzerland her home sweet home for 19 years, before calling Spanish Catalunya “mi casa.” This long experience allowed her to gain a comprehensive understanding of the DACH region, where she has been active in multiple industries. For the last 7 years, Marie-Aude applied her knowledge to turn data into competitive knowledge for companies in Hospitality, Telecommunication, Security, FinTech, HR, and Tourism.

Tiina Tuominen is an acting Professor of English translation at the University of Turku (Finland). She has previously worked as a developer of subtitling and translation for the Finnish public broadcaster Yle, as a Lecturer at the University of Glasgow, and in various roles at the University of Tampere, Finland. Her research focuses on subtitling, particularly reception, user-centered translation, usability and workplace studies. She has also worked as a translator and subtitler for several years.

A philologist by training, Katharina started out teaching English for specific purposes at universities and tertiary education institutions before transitioning into technical communication in B2B software companies. For the past seven years, Katharina has been working in functional and disciplinary leadership roles in information development teams. Her pet topics are enabling smooth processes between UX writing, documentation and localization, rule-based writing and content accessibility.

Pavel Zemliansky is a professor of English for academic purposes at Oslo Metropolitan University where he teaches courses in academic writing and professional communication at all academic levels. His research is focused on professional writing, particularly in international contexts, and online writing course design and methodology. His publications have appeared in College English, IEEE Transactions on Professional Communication, Nordic Journal of Digital Literacy, and other venues. He is currently co-leading a Norway-US international professional communication education project.